Optum is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Serves as the primary day-to-day contacts for our clients
• Understand and manage client expectations and service needs by building and maintaining positive relationships (both internal and external) and by delivering quality service
• Acts as a client advocate and proactively partners with/lead teams to exceed client expectations
• Builds a solid working partnership with the internal stakeholders to ensure customer satisfaction and retention
• Contribute to renewal process, identification of expansion/enhancement opportunities, and facilitate contract changes
• Provides consultative services to clients to address service delivery needs, provide quarterly business review meetings, and invite formal and informal feedback on tobacco/nicotine cessation solutions, delivery, innovation, and relationship
• Deliver expected revenue and margins for current and new customers
• Constantly assesses the value of our solutions are delivering and collaborate with team members to develop approaches that increase the value we provide
• Engages cross-functional teams on the delivery of relevant products, escalating issues where necessary and driving to resolution
• Manage all service-related issues on a signed book of business (usually 4-5 state public health contracts)
• Investigate, research, and resolve concerns presented by the client
• Identify trends and develop customer specific solutions in collaboration with cross-functional teams expertise
• Ensure the timely and accurate delivery of client communications (correspondence, product updates, fulfillment, etc.)
• Partner with sales, product, operations, reporting, finance and other internal partners to ensure smooth and effective
• implementations
• Demonstrates expertise in relevant solutions through contribution to client meetings and incorporating representation of product and operations, when necessary, in all customer, account management and other internal strategic meetings
• Monitor key performance indicators for all clients, maintaining a client status indicator
• For those where the program performance metrics are not being met, ensure corrective action plans are developed, implemented, and communicated to appropriate stakeholders
• Lead and coordinate activities, analysis, and monitoring/measuring results in partnership with product and operations teams
  

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor’s degree with significant work experience
• 3+ years of experience working directly with clients and demonstrating responsibility for strategic client relationship management and consultation
• Public speaking experience
• Demonstrated ability to message, position and present information for maximum customer impact and influence
• Passionate about public health
• Intermediate level of proficiency with Microsoft Office (Word, Excel, PowerPoint, Teams)
• Willingness and ability to travel (10%)
• Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Preferred Qualifications:

• Ability to effectively navigate and drive results in a highly complex, matrix environment
• Solid organizational skills
• Solid negotiation, influencing, collaboration and listening skills
  

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Careers with OptumRx. We're one of the largest and most innovative pharmacy benefits managers in the US, serving more than 12 million people nationwide. Here you’ll fill far more than prescriptions. As a member of one of our pharmacy teams, you’re empowered to be your best and do whatever it takes to help each customer. You'll find unrivaled support and training as well as a wealth of growth and development opportunities driven by your performance and limited only by your imagination. Join us. There's no better place to help people live healthier lives while doing your life's best work.(sm)

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $66,100 to $118,300. The salary range for Connecticut / Nevada residents is $72,800 to $129,900. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.