You thrive in a client-benefitting role, can manage high-level and high-impact projects, and have an aptitude for technology. You have found the right team.

Join the Client Relationship Management (CRM) Innovation workstream within the Payments Transformation & Execution team, where you will support Chase Merchant Services, providing thought leadership, roadmap development and solution assessments across various programs. You will progress continuous improvements in CRM tools and identify innovative ways of provisioning key business strategies to help the Payments organization achieve desired business outcomes. The position requires significant collaboration and the ability to be a strategic leader. You will manage projects from concept through implementation including initiation, requirements, design, build coordination, testing and implementation. This includes coordinating resources and time across multiple projects, monitoring project progress (risks & controls), adjusting resources and priorities accordingly, collecting, documenting and archiving all required development artifacts and ensuring technologies are integrated properly to support Merchant Services.

Job responsibilities

• Support global standardization of enterprise Salesforce and Marketo solutions and management of integrations to target state; collaborate with internal and external partners for the definition, planning, modeling, governance, and implementation of Salesforce CRM capabilities
• Manage projects through the entire lifecycle: Assess and document current process and associated issues, understand desired state, process improvement design and recommendations, translation of business requirements to technical requirements, user acceptance testing and user implementation; e nsure that all project milestones are met and any risk/objectives are identified and resolved
• Create and maintain backlog in Jira to track key objectives, milestones, target dates, risks, issues, actions and deliverables associated with targeted implementation plan; i dentify operational risks and ensure overall operational readiness and controls are in place prior to launch
• Work in an agile environment with a focus on Kanban and Scrum practices with understanding of Less Model
• Participate in UAT and production validation, and adhere to compliance and regulatory constraints
• Engage with stakeholders and capture needs using a variety of methods including customer journeys, empathy mapping, interviews and story mapping; create and refine user stories for development teams
• Ensure documentation of projects and technical requirements, participate in program agile ceremonies, and collaborate with Product Owner to prioritize and define epics and user stories

Required qualifications, capabilities and skills

• Vice President level experience preferred, though strong Associate level talent may be considered
• 5+ years of successful implementation experience with enterprise level solution in complex organization; 3+ years of experience with Salesforce; 1+ years of experience with Marketo
• Bachelor's Degree required or equivalent work experience
• Working knowledge of complex configuration, customization, and integration within complex enterprises ; Proven ability to manage and resolve complex and ambiguous technical issues
• Desired ability to look at create and optimize solutions within a complex framework
• Experience establishing and managing to strategic roadmaps and key milestone dates ; Exceptional communication skills and ability to communicate and present appropriately at all levels of the organization through written and verbal methods
• Flexible, process-oriented, organized, with excellent analytical & troubleshooting skills ; Knowledge of user experience and ability to communicate strategic priorities to technical resources preferred

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans

Base Pay/Salary
New York,NY $128,300.00 - $195,000.00 / year