Job description

Title: Customer Service Associate

Location: Springdale, AR 72762

Shift: 8:00am to 5:00pm

Duration: 6 Months

Note: This position is 100% on site.

Job Description:

Summary:

• The Customer Service Associate CSA has primary responsibility for managing the relationship between the customer and the Supply Chain with respect to their assigned accounts.
• This process begins with the placement of an order and continues through receipt of final payment for that order.
• The CSA manages this relationship by: a becoming intimately familiar with the customer s organization product needs processes and procedures; b analyzing historical data and account trends; and c partnering with the Sales team to provide the highest level of customer service to all accounts.
• This information is then used to design efficient and cost-effective business solutions for the benefit of both the customer and client.
• This position will be a 'floating/fill in' for a couple of different shifts/schedules including some weekend coverage as needed.

Responsibilities:

• Serves as the primary contact between client's Supply Chain and the assigned external customer is responsible for all aspects of the relationship including receipt of customer orders as well as prompt resolution of any issues which may arise throughout the order to cash cycle.
• Works to strengthen client's relationship with external customers through regular communication and by expanding relationships with key contacts throughout customer s organizations.
• Establishes and maintains positive effective relationships with key internal contacts.
• Utilizes several dispatch systems (TES, LME, FOUR KITES, OTR) and external scheduling systems (RETAILIX, RETAIL LINK, UNFI, ONE NETWORK, etc) to problem solve for all business units.
• Maintains knowledge of all internal policies procedures and software applications.
• Maintains knowledge of external customer s organizational structure procedures and all other pertinent information
• Utilizes available resources to identify cost effective supply chain efficiencies to best service the needs of client and the customer.
• Identifies and implements creative solutions to resolve issues which negatively impact any aspect of the order-to-cash cycle client relationship with its customers and or accurate delivery of products to external customers.

Requirements:

Education:

• Bachelor s degree or equivalent work experience

Experience:

• 3 years business experience

Computer skills:

• Proficient with MS Office applications required; SAP skills preferred

Communication Skills:

• Strong written oral and interpersonal skills; Conflict Management skills; Ability to multi-task; Positive attitude; Problem Solving skills; Negotiation skills

Job Type: Contract

Salary: $18.00 - $21.00 per hour

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Ability to commute/relocate:

• Springdale, AR 72762: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• Customer service: 3 years (Required)

Work Location: One location

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