TxDOT's Information Technology Division is looking for a Customer Success Analyst, TxDOT Title: Systems Analyst V, based in Austin, TX. We have a diverse workforce of over 12,000 employees statewide. If you want to build an exciting career, let’s talk!

Location: 6230 E Stassney Ln, Austin, TX 78744

At TxDOT, we value employee work-life balance. In keeping with our commitment to this value, our employees benefit from a wide array of programs and activities that include:

• Low Turnover
• Retirement Pension
• Alternative Work Schedules
• Paid Leave/Holidays
• Health Premiums paid at 100% for full-time employees
• On the Job Training
• Tuition Assistance Program
• Comprehensive Wellness Program/Wellness Leave Incentives
• Career Development Programs/Opportunities for advancement

For a complete list of our total compensation package please visit our website at: Total Compensation Package
To view benefits available to all State of Texas employees visit: Benefits at a Glance | ERS (texas.gov)

This position will be responsible for identifying process improvement opportunities, developing technical solutions, coordinating remediations, accessing customer impact of service changes, handling user escalations and general
customer satisfaction with IT Operations services. Provide and oversees technical support and advice involving the development, testing, implementation, and maintenance of projects/programs and/or systems. Works under
minimal supervision, with extensive latitude for the use of initiative and independent judgment.

Essential Duties:

• Ascertains business area readiness for change to new business processes and identifies appropriate implementation measures.
• Consults and advises staff on management issues and practices.
• Builds and maintains strong relationships and works collaboratively with IT teams.
• Analyzes data trends and creates reports or correspondence to explain operational issues, inefficiencies, and customer impacting issues.
• Assesses issues and develops resolutions to meet productivity, quality, and operational satisfaction goals and objectives.
• Communicates accurate and timely status and documentation with oversight authorities and project stakeholders; prepares status reports.
• Partner with cross function teams and service component providers to validate, assess trends and manage performance metrics according to operational objectives
• Oversees highly complex outputs involving major enterprise business processes, new technologies or working with multiple organizations and requiring extensive coordinating, planning and scheduling during all phases.
• Develops business cases to design and implement new systems with knowledge provided on how to choose and configure hardware and software.
• Prepares analysis of costs and benefits so that management can decide if technology systems and computing infrastructure upgrades are financially worthwhile
• Performs other job responsibilities as assigned

Minimum Requirements

Education - Bachelor's Degree in Computer/Management Information Systems, Computer Science, or related discipline

Work Experience - *5 YEARS systems analysis, application systems support, or related work experience

(Experience can be satisfied by fulltime or prorated part time equivalent)

Substitution

• Related experience and/or relevant technical training may be substituted for education on a year per year basis.
• Related graduate level education may be substituted for experience on a year per year basis.

Physical Requirements

• Sedentary work: Lift up to 10 lbs at a time and occasionally carry files/small tools
• Sitting - prolonged periods of time
• Fingering-picking, pinching, typing; working primarily with fingers rather than whole hand
• Repetitive Motion-substantial movements of the wrists, hands, and/or fingers
• Close Visual Acuity-work includes data/figures; view a computer screen; extensive reading

Competencies

• Communicate effectively
• Handle multiple simultaneous assignments with competing priorities Analyze data and derive informative conclusions
• Identify risks and gaps
• Solve problems, define risks, and establish alternatives
• Risk management and contingency planning
• Strategic planning based on business goals and objectives Budgeting methods and procedures
• Exercises logic and reasoning to define problems, establish facts and draw valid conclusions; makes decisions that support business objectives and goals
• Effective communication skills presenting sensitive information in a clear, concise, organized and interesting manner to various types and sizes of audiences
• Establishing plans and setting objectives and goals that support overall business strategy/results; anticipating and adjusting for problems/roadblocks
• Planning methods, techniques and strategies

TxDOT is committed to hiring veterans. To assist in determining whether your military experience may pertain to the minimum requirements for this position, Military Occupational Specialty (MOS) codes from each branch of the U.S. Armed Forces have been assigned to each state classification code/title where applicable. The MOS codes are grouped by occupational category.

To view the MOS codes please click on link below and click on the appropriate occupational category.

https://hr.sao.texas.gov/CompensationSystem/JobDescriptions

The Texas Department of Transportation is an Equal Opportunity/Affirmative Action Employer, and does not tolerate discrimination in the workplace. We are committed to a diverse and inclusive workplace. All employment is decided on the basis of qualifications, merit and business need.

If requested, reasonable accommodations will be made for persons with disabilities for any part of the employment process in accordance with the Americans with Disabilities Action of 1990.

Please click this link to read the information for applicants: Additional Applicant Information