Job description

Continuant is a global voice, telephony, and collaboration tools managed service provider (MSP) specializing in maintenance and migration, Microsoft Teams Calling and Meeting Rooms (via our Connect solutions), and Audio Video systems.

We are passionate about people and their experience. We believe that our customers deserve a service provider that cares as much about their business as they do. With over 25 years in business, generous benefits, and an awesome team, there's never been a better a time to start and grow your career at Continuant. Find out more about our company and our culture on our Careers page(www.continuant.com/about-us/careers).

As one of our Customer Success Specialists, you will be the first point of contact for our telecommunications customers; resolving problems, creating tickets, and addressing customer concerns. We’re looking for customer focused individuals, passionate about providing an amazing experience, have an attention to detail, and like to problem solve! We’re offering $17+/hr and a $3,000 Hire On Bonus.

What You’ll Do

• You will be representing the Continuant brand, providing exceptional customer experiences by responding to a variety of technical and non-technical customer inquiries.
• You will accurately document, utilize technical resources, partner with internal and external service teams, and resolve new problems daily.
• Communicate with customers in written and verbal form and maintain accurate and timely records and updates in ServiceNow, our IT Service Management (ITSM) ticketing system.
• Partner with, support, and learn from Customer Success Managers.

Why join our team?

• Our Customer Success Team is the heartbeat of Continuant. We are passionate about creating an excellent customer experience because we love our customers.
• We thrive in an environment that is fun and filled with potlucks, spirit weeks, and meme wars. We cheer each other on and we love to win together.
• We love to see our employees grow. We believe healthy culture has both feedback and affirmation. You can’t grow without feedback. You can’t thrive without affirmation.
• We are proud to provide our early-career teams the opportunity to gain invaluable experience, on the job training, exposure to multiple career paths, and the support to discover and unlock their potential.
• Benefits include Medical ($0 premium), Dental Vision programs. Commuting benefits, Fitness reimbursement, 401(k) matching program, onsite gym, Pickle ball court, massage therapist, chiropractor, and naturopath.

What You Need to Demonstrate to be Successful

• Attention to detail and the ability to ensure consistent follow-through across tasks.
• Empathy, patience, and compassion for your customer’s needs and an ability to work with customers in high pressure situations
• Problem-solving skills and ability to navigate challenging situations in a professional manner
• Organizational skills – ability to prioritize, manage, multi-task, and execute projects.
• Team player with the ability to encourage a positive atmosphere
• Comfortable making outbound & taking inbound phone calls and have clear and direct verbal communication skills

Benefits

• Medical ($0 premium), Dental, Vision Benefits
• Fitness Fund Reimbursement for gym memberships and massages
• 401(K) Program; 100% Match
• 12 days PTO and 6-8 Paid Holidays
• Gym, Massage Therapist, Pickle ball Court, Chiropractor, and Naturopath On-site

Learn more at www.continuant.com/about-us/careers.

Continuant takes pride in having a dynamic, diverse workforce. We are an Equal Opportunity Employer. Drug test and criminal background check are required at the time of employment. Continuant is a Drug Free Work Environment. Any candidate that tests positive for marijuana or ANY controlled substance and/or alcohol during a pre-employment drug/alcohol screening will not be eligible for hire.

Job Type: Full-time

Pay: $36,000.00 - $42,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Tacoma, WA: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

conforminform.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, conforminform.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, conforminform.com is the ideal place to find your next job.