Job description

This newly opened and busy mental health clinic is looking for a Front Desk Receptionist. Strong organizational skills required. A positive attitude and a team outlook is critical. Experience working with electronic medical records (EMR) required. Proficient computer skills. Excellent communication skills. Excellent customer service and interpersonal skill. Ability to tackle busy multi-line phones. This Front Desk candidate must be reliable, punctual, proactive, detail oriented and fluent in Spanish (speak, read and write). This candidate should be able to problem solve and take initiative as necessary.

Schedule:
9am-5pm Monday - Friday

Responsibilities:

• Greet patients with a smile
• Register new patients with in EHR, ensuring all demographic, insurance, and billing information are correct
• Upload forms, scan insurance cards, fax documents, make copies
• Assist patients to complete all necessary forms and documentation
• Verify and update patient information/demographics
• Inform patients of office procedures and policy
• Maintain and manage patient records in compliance with privacy and security regulations and HIPPA
• Answer and manage incoming calls, take voicemails daily
• Schedule new patient appointments and follow ups and perform reminder calls for appointments
• Confirm upcoming appointments, book appointments, cancel appointments, reschedule appointments
• Checking patients in and out
• Asking for and collecting patient's payments, checking patient's insurance eligibility, and processing referrals to specialists
• Follow up and fill in cancellations and no-shows
• Maintain a professional reception area, replenish supplies

Requirements:

• High school diploma required
• Fluent in Spanish and English
• Front Desk: 5 years + (Preferred)
• Customer service: 3 year + (Preferred)
• Flexibility to work different hours
• Comfortable on the phone and excellent communication skills
• Detail oriented
• Experience working in a clinic/hospital/doctors office
• Proficient with Microsoft Office (Word, Excel, Powerpoint)
• Authorized to work in the US

Job Type: Full-time

Pay: Up to $19.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift

Application Question(s):

• Fluent in English and Spanish

Experience:

• Customer Service: 5 years (Preferred)
• Medical Terminology: 4 years (Preferred)

Work Location:

• One location

Setting:

• Medical

Ergonomic Workspace:

• Yes

Administrative Duties:

• Scheduling
• Stocking supplies
• Answering and routing phone calls
• Greeting visitors

Financial Duties:

• Processing payments
• Billing

Benefit Conditions:

• Only full-time employees eligible

Work Remotely:

• Temporarily due to COVID-19

COVID-19 Precaution(s):

• Remote interview process
• Social distancing guidelines in place
• Virtual meetings
• Sanitizing, disinfecting, or cleaning procedures in place

Work Location: One location

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