Job description

The Williamsburg Hotel is an independent lifestyle boutique hotel located in the middle of the action and on the stoop of local hotspots, from entertainment to culture. If you always have a smile on your face and love engaging with guests, we have a job for you! We are looking for a personable and service focused Front Desk Agent to provide a positive guest experience.

Bonus:

***Sign-on bonus of $300 after completed 90 days of employment***

Responsibilities include but are not limited to:

· Engage with guests and colleagues in a professional manner

· Check-in and check-out guests in a friendly, prompt, and professional manner

· Answer phones in a courteous and timely manner

· Ensure the Assistant Front Office Managers and Director of Rooms are aware of all outstanding guest requests, issues, and relevant feedback from guests and other departments

· Take reservations when the reservations team is not available or when reservations are requested in person

· Maintain service standards to ensure a memorable guest experience

· Have extensive knowledge of the area to provide guests with directions, dining, shopping, and other recommendations around the hotel and in Manhattan

· Thorough knowledge of hotel property and daily events

· Ensure privacy and confidentiality of all hotel guests

· Maintain a safe and organized work environment

· Perform other job-related activities as required or assigned by a manager

Qualifications:

· At least two years of front desk/guest service experience in a hotel preferred

· Must be flexible working various shifts. Weekend availability is required.

· Knowledge of Opera is preferred

· Great communication skills, professional demeanor and appearance

· Able to work in a team environment and welcome feedback and direction

· Multiple languages is a plus

· Capable of standing for prolonged periods of time

· Ability to lift up to 50 pounds

· Ability to reach, bend, stoop, climb up and down stairs, walk, and carry multiple objects

The Williamsburg Hotel is an equal opportunity employer.

Work Remotely

• No

Job Type: Full-time

Pay: $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Holidays
• Overtime
• Weekend availability

Supplemental pay types:

• Signing bonus

Ability to commute/relocate:

• Brooklyn, NY 11249: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 3 years (Preferred)

Work Location: One location

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