Job description

What You'll Be Doing

Are you ready to impact the community and change lives in Wake County? We are currently seeking a Guest Service Coordinator to join our South Wilmington Street team!

The Guest Services Coordinator is an intermediary between the Intake Services Team Leader and the Shift Supervisors. This position serves as a shift supervisor on designated or floating shifts as well as assisting the Team Leader with intake operations. The Lead Shift Supervisor assists Shift Supervisors as needed with personnel issues and staff coaching, supervises facility operations in absence of Team Leader and provides communicate with the Team Leader and/or Administrator as necessary in emergencies or when deviation from standard procedures is needed.

Essential Functions;

Supervise 5 Shift Supervisors (1 on duty at all times), provide clinical supervision to staff during formal weekly supervision meetings, provide supervision to Intake Services team members and oversight of building and operations
Interview, hire, and train new staff including submit timely paperwork for new hires and create/implement New Hire Plans prior to new staff beginning work Provide coaching to staff regarding performance by conducting weekly Shift Supervisor meetings and conduct shift exchange meetings at beginning and end of each shift
Develop annual work plans, Staff Development Plans, and performance review

This is a rewarding position that impacts the daily lives of many. Come join our team!

Must have an active and good driving record

About Our Team

Wake County Department of Housing Affordability and Community Revitalization goal is to ensure that quality affordable housing is available and accessible for all Wake County residents. As the population and economy continue to grow in Wake County, the need for affordable housing development and preservation increases. Not only do more units of affordable housing need to be built, housing services must be provided to support families and individuals to access or maintain safe, decent, affordable housing. Affordable housing is also critical to preserving Wake County’s economic competitiveness by offering housing for workers at all income levels, supporting housing stability and economic opportunity for its residents, and furthering Wake County’s commitment to healthy and inclusive growth. The Department’s programs include: Community Revitalization, Development Financing, Homeless and Prevention Services, Emergency Shelter, Support Services and Permanent Supportive Housing. The South Wilmington Street Center (SWSC) offers an array of support services to the homeless citizens of Wake County. The center has 234 beds that are utilized 365 days a year to assist homeless adult males in the community.

The Basics (Required Education and Experience)
Bachelor's degree
Three years of job-related experience
Equivalent education and experience are accepted
Beyond the Basics (Preferred Education and Experience)
Degree in Social Work
Three (3) years of supervisory experience
Experience working with homeless population
Experience working in 24 hour facility
Proficient in Microsoft Word; familiar with Excel
How Will We Know You're 'The One'?
Effective supervisory skills
Good client/customer service skills
Staff coaching skills
Good team building skills
Ability to develop and manage staff schedules
Excellent communication skills
About This Position

Location: South Wilmington Street Center Raleigh, NC 27601

Employment Type: Regular

Work Schedule: Shift Hours – Fri, Sat, Sun, Mon 7pm – 5:45am

Hiring Range: $20.81 - $24.46

Posting Closing Date: 7:00 pm on 5/22/2023

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