Job description
Bay Area Legal Services is a regional, non-profit public interest law firm providing the highest quality legal counsel by:
- Assisting individuals and non-profit groups with limited access to legal services;
- Resolving the legal problems of clients; and
- Preserving the independence, hope, and dignity of those we serve.
Position Title: Intake Screener- Applicants interested in the part-time position will need to be able to work a minimum of 20 hours per week- maximum 29 hours per week, flexible schedules are available.
Location:Tampa, FL (Ybor City Office)
Intake Screeners are the initial telephone point of contact for all new clients of Bay Area Legal Services. This is a professional position under the supervision of the Centralized Telephone Intake (CTI) Supervisor and Manager, requiring knowledge of legal and community resources, public agencies, and the ability to assess, schedule and refer clients appropriately.
Applicants seeking employment with us should understand and share our commitment to the BALS’ mission and vision, and be willing to abide by the five core values of Bay Area Legal Services.
Illustrative Duties:
- Initially assess applicants' legal problems over the telephone and check for conflicts of interest.
- Determine applicant eligibility in accordance with LSC regulations and other funding criteria.
- Timely process online applications as assigned and complete follow-up financial eligibility verification
- Inform applicants when they are ineligible, refer them to other sources of assistance, and give appropriate information as instructed.
- Schedule appointments through the CTI Unit for all eligible applicants from various service regions, unless the applicant meets the criteria for a special grant or has a legal emergency.
- Route eligible applicants with emergency cases and applicants who qualify for services through a specific grant to the appropriate full-service team for assistance.
- Assist with training new screeners as requested.
Minimum Qualification:
- High school diploma or equivalency.
- Excellent communication skills & customer service skills
- Good typing skills and the ability to enter data into computer.
- Demonstrated ability to work responsibly under close supervision.
- Ability to work professionally and politely with the public under pressure, and to maintain effective working relationships with other employees.
Desirable Qualification:
- Experience at a Non-Profit
- Bi-Lingual fluency in both English and Spanish, or English and Haitian-Creole
- Previous customer service experience
- Previous call center experience
- Office experience
- Receptionist or previous phone experience
Compensation:
- Starting hourly rate is $14.25/hr (increases based on relevant experience)
- Benefits available for Part-Time positions
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Job Type: Part-time
Pay: From $14.25 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Paid time off
- Parental leave
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Work Location: Hybrid remote in Tampa, FL 33605
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