Job description

International Coordinator/Translator
Fertility & Surgical Associates of California
325 Rolling Oaks Drive, Suite 110
Thousand Oaks, CA 91361

Schedule: Varied hours based on patient schedule (after hours for emergency messages may apply)
Employee Type: Full-Time Employee
Job Type: Patient Coordinator/Translator (Mandarin Speaking)
Experience: Minimum 3 years experience in a medical office setting preferred

Our mission is to blend state-of-the-art technology with personalized and compassionate care to achieve the highest pregnancy rates possible. We strive to offer the most time and cost effective infertility treatment available in a friendly and intimate office and surgery setting. Every effort will be made by our entire team to make this challenging time in an individual's or a couple's life as successful and comfortable as possible. Our goal is to have the confidence and trust of every patient on their path to a successful outcome.

Description: The International Coordinator/Translator will provide support to the Physicians, R.N. Nurse Coordinators and 3rd Party Department for oversight of case management of cycles for Patients, Donors and Surrogates for local and international patients. Will work closely with patients throughout their treatment to assist with the new patient consultation and coordination of care. Will proactively follow-up and make appropriate phone calls and send emails to gather information needed for patient cycles. Will keep the R.N. Nurse Coordinators and Physicians up-to-date on case management issues regarding patient cycles. Will coordinate concierge services as directed to assist patients with coordination and travel logistics for treatment at our facility. Will be responsible to maintain a wide variety of spreadsheets to track data and then be able to sort and provide reports as requested. Consistently demonstrate professional skills and abilities both in writing and verbally to utilize knowledge base and skill sets to promote the highest quality of patient interaction, as well as, with other external contacts relating to autologous and 3rd Party cycles. Will be responsible to handle all other tasks and projects as assigned.

Educational Requirements:
- BA/BS degree preferred in related field
- Certified Medical Assistant or equivalent experience preferred

Qualifications, Experience and Requirements:
- Minimum three years experience in a medical office setting
- Knowledge of OSHA standards and HIPAA compliance
- Skills in establishing and maintaining effective working relationships with patients, staff, physicians and other external contacts
- Computer and keyboard skilled, types 45 wpm
- Good written and verbal communication skills
- Neat and professional appearance
- Work occasional weekends and holidays, as needed

Benefits:
FSAC offers to its’ full-time employees the following benefits: Medical & Dental insurance, 15 Vacation/PTO days and 7 paid Holidays per year, along with a 401K Profit Sharing Plan, as outlined in our Employee Handbook.

Job Type: Full-time

Pay: $22.00 - $27.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Holidays
• Monday to Friday
• On call
• Weekend availability

Work Location: In person

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