Job description

Position Title: Account Manager Reports To: Account Management Director

Position Summary

The Account Manager’s primary responsibilities are;

1. Customer Retention while remaining profitable through excellent customer service and effective communication with both the customer and Allied team members.

2. Ensuring their customers become repeat purchasers of our service by offering thoughtful property enhancements that improves the overall value of their properties.

As an Account Manager, you will be assigned to a series of internal teams that will require you to collaborate in a positive and meaningful way to be successful. Allied Landscape is committed to building a strong company culture built around a positive and professional work environment. We ask that all employees take care in honoring Allied’s culture, positive morale, and brand through open communication and professional conduct.

Key Result Areas
- Customer retention (Grow Card)
- Enhancement/Irrigation upgrade sales - Achieve targeted upsell percentage (Aspire Tracking)
- Customer satisfaction (Customer Surveys)
- Customer proposals submitted - sustained and steady performance (Aspire Tracking)
- Customer reporting submitted - sustained and steady performance (Aspire Tracking)
- Managing and resolving Issues (Aspire Tracking & Customer Feedback)
- Time at your assigned properties (General Tracking)
- System and process adherence and accuracy (ASC tracking & 360 reviews)
- Team support and culture building (ASC tracking & 360 reviews)

Key Responsibilities and Essential Duties
- Professionally represent Allied Landscape in all work activities.
- Know your assigned customers, their sites, and their expectations. Portfolio assignments are subject to change.
- Manage customer expectations and provide clients with excellent service and support.
- Respond to customer calls / texts / emails quickly and efficiently (calls & texts within 4-6hrs and emails within 24hrs)
- Manage requests / tasks / notes / calendar events / projects within designated Allied systems (Aspire/Google)
- Advocate for the customer (push to get customers the great results by monitoring requests and confirming end results on their behalf).
- Advocate for Allied operations (work with operations to understand how you can assist in increasing efficiencies through client communication / negotiations).
- Manage your time effectively - consider how best to approach your workload considering drive time, property time, office/ administrative time, and internal meeting time. For Account Managers that have assigned portfolios within
20 miles of the corporate office, we expect that administrative work to occur predominantly at the office. For
Account Managers with portfolios beyond 20 miles of the corporate office, we expect Tuesdays and Thursdays at the office and the other weekdays at a location that you can concentrate and be productive.

- Communicate regularly with the Account Manager Director, Maintenance Operation Managers, Enhancement
Managers and Irrigation Managers. Work closely each week to ensure we are on the same page to share and prioritize site related issues and conduct monthly property drives together.

- Regularly and consistently pre-plan account visits with an agenda, service purpose, and selling opportunities.
- Collect information from the field to be shared with the customer to either generate enhancement opportunities or validate issues that we will follow up on.
- Generate proposals using company standards for estimating takeoffs (within 10% variance for cubic yardage, square footage and/or linear footage measurements) terminology, pricing, templates, kits, and margins.
- Schedule and attend site visits with the customer, landscape committee or board members to know customers’ needs and expectations.
- Take notes during site walks and provide customers with communication of plans and proposals so the customers’ expectations are met and clarity exists between us and our customer.
- Ensure that notes and other documentation (ie customer work order documents, signed copies of proposals, etc.) are input into company internal systems in a timely manner.
- Provide information to the field to guide their activities based on communication with customers, contractual obligations, and observed needs expressed on behalf of the customer.
- Follow up on outstanding Issues and make sure tasks are performed in a timely manner.
- Discover and identify customer landscape growth needs with enhancement/irrigation upgrade strategies / sales.
- Create annual budgets based on customers desired projects and our value-based recommendations.
- Manage and secure annual contract maintenance price increases.
- Participate in seasonal sales campaigns.
- Attend board meetings (occasionally in the evening).
- Participate in ‘On Call’ rotation by phone.
- Participate in sales meetings, one-on-one meetings, weekly operations meetings with operations managers, on-site training, and supplier events as required.
- Assist in corporate development and improvement processes

Qualifications | Skills

- Demonstrated ability to communicate, lead, and teach in a productive team environment
- Ability to work through difficult situations under pressure
- Excellent time and project coordination skills
- Attention to detail and dedication to ensuring high-quality standards are met
- Strong, clear communication – both written and verbal (bi-lingual English/Spanish a plus)
- A valid California Driver's License with a record that is acceptable to the company’s insurance company.
- Must have computer experience including proficiency of Google Workspace (comparable to Microsoft Office Suite) programs.
- Capable of working independently and in a collaborative team environment.
- Ability to communicate effectively through various methods and express yourself clearly and concisely while appropriately tailoring the message to the audience
- Ability to work in a fast-paced, results-driven environment

Note: The statements herein are intended to describe the general nature and level of work being performed, but are not to be seen as a complete list of responsibilities, duties, and skills required. Allied Landscape is an At-Will Employer.

Job Type: Full-time

Pay: $85,000.00 - $145,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• Livermore, CA 94551: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: One location

conforminform.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, conforminform.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, conforminform.com is the ideal place to find your next job.