Job description
Join a team of the top 1%.
We believe in attracting and retaining the brightest technical minds from diverse backgrounds and nationalities to come together and create an enriched pool of global talent. Recognized as one of North America's fastest-growing companies, we aim to attract people who are passionate about technology and creating a real impact while working in collaborative environment with the latest technologies.
Our mission is to solve our client's most complex digital challenges by engaging the brightest of technical minds. We are looking for candidates who thrive in an innovative and collaborative environment who love solving problems and having fun while doing it.
Under general supervision, the Network Engineer - NOC configures, monitors, and supports network services and infrastructure.
Essential Duties and Responsibilities:
- Create, modify, delete objects, address groups, security rules
- Troubleshoot network access issues and implements network security policies and procedures.
- Research, diagnose and resolve Tier II network, circuit, telephony issues.
- Perform tracking and management of network events to resolution.
- Monitor, Install, configure, support, and maintain moderately complex network service devices, telecommunications and LAN/WAN hardware and software.
- Work with vendors to escalate trouble tickets, determine Root Cause for outages and chronic issues
- Assist employees, vendors, or other customers by answering questions related to network operations procedures and services.
- Complete work in a timely and accurate manner while providing exceptional customer service.
- Conduct training and creates documentation for Service Desk and other support teams on new network hardware or services being rolled out to the enterprise.
- Follow Incident Management Procedures and assists with Customer Communication for High Priority issues affecting the enterprise.
- Provides reports and metrics on trending issues.
- Other duties as assigned.
Qualifications:
- This position requires a minimum of five years network engineering experience.
- Proven knowledge of the following systems is necessary: network operating systems, network topologies, network hardware, routing, switching, data privacy, security, and telecommunication systems.
- Experience with Cisco Firepower Firewalls, Panorama, Palo Altos, Meraki.. Monitoring network traffic for troubleshooting issues. Experience with packet capture and Wireshark.
- Cisco Call Manager experience.
- Working knowledge of network services availability, performance, and security is required.
- Understanding of point of sale and payment systems is preferred.
- Working knowledge of commonly available tools, including Network Node Management (NNMi), ServiceNow
- The ability to work efficiently under pressure, accurately meet deadlines and present a professional demeanor is essential.
- Excellent communication skills, customer service skills, including the ability to manage and respond to different customer situations while maintaining a positive and friendly attitude are essential.
- Maintaining confidentiality, treating others with respect and upholding Company values are key attributes.
- In addition, organizational and problem-solving skills, a can-do attitude, and the ability to adjust to changing requirements are essential.
- Intermediate level desktop computer software experience is necessary, including skills in Microsoft Office
Educational Requirements:
- Bachelor’s degree or equivalent work experience
- CCNA technical certification required
Great teams do amazing things, but truly diverse teams are the ones who can achieve extraordinary results, together. You can build your dream career at Accolite/Xerris in a culture of learning, inclusion, and openness.
Is this you? If so, come join us to transform the future with the top tech talent to solve real-world business problems.
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