Job description

NuDerma MedSpa and Wellness Center in Pewaukee, WI is looking for a MedSpa Front Desk Receptionist to join our team. Our ideal candidate is a self-starter, ambitious, and hard-working. Must be energetic and motivated with a positive attitude.

Associates at NuDerma MedSpa and Wellness Center will work directly with patients to educate them about available services and treatments. Our mission is to create a customized treatment plan tailored to each patient while maintaining a high level of patient care.

Responsibilities:

• Provide excellent client care and customer service
• Answer and screen high volume of inbound phone calls
• Manage appointments (scheduling, moving, and canceling appointments)
• Actively promote the clinic, treatments, services, products, as well as programs, promotions and/or discounts available
• Provide accurate, appropriate, and immediate responses to all requests by guests, ensuring complete guest satisfaction
• Accurately complete client transactions
• Manage multiple responsibilities while maintaining composure, always keeping the clients a priority
• Perform opening and closing duties of the clinic
• Efficiently provide basic office administrative support tasks including but not limited to mailing, faxing, sorting, typing, and filing
• Maintain a professional and clean work environment & appearance
• Maintain complete confidentiality in all guest matters in accordance with company policy
• Assist with other duties and projects as assigned by management

Requirements:

• At least 1+ years of customer service experience
• Exceptional customer service skills
• Ability to be efficient and productive in a fast-paced environment.
• The ability to multitask, prioritize, and organize with a consistently high level of accuracy
• Must be a team player
• Knowledge of: Internet, Word, Excel, and Outlook
• Ability to learn new software quickly
• Excellent, written, verbal, and interpersonal skills
• Great attention to detail and accuracy
• Consistently demonstrates good judgment, strong character and personality, ethics, and high standards of performance
• Experience in medical office / understanding of cosmetic procedures / skin care products

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Schedule:

• Day shift
• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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