Job description

All communication regarding the position or resume submission should be sent to Winter Springs Human Resources

The Customer Service Representative (CSR) will be required to engage with customers through face-to-face interactions, phone, email, and other written correspondence. The CSR is involved in processing payments for all City services and maintaining utility accounts through data entry. Work is performed under the general supervision of the Utility Services Manager (reports directly to a supervisor as assigned).

Main Responsibilities:

Greet guests who arrive in our lobby and/or receive calls in a professional and courteous manner.

Accepts all forms and correspondence for Utility Billing Department to maintain all utility accounts (new, changes, finals, etc.). Sort mail received directing it to the appropriate departments.

Process payments for all City services to include, but not limited to, deposits, utilities, recreational programs, etc.

Process move-ins, assists in verifying new customers do not have prior outstanding delinquent bills with the City. Processes move-outs, reviews accounts for eligibility for credits, understands consumption reports.

Assists all customers in person with questions and directs customers to appropriate department; and assists customers on the telephone.

Completes work orders for utilities and public works departments and contracted solid waste service provider as necessary.

Performs functions such as: balancing credits, deposits, reverse charges, adjustments and miscellaneous charges to balance their drawer on a daily basis.

Scan check payments with appropriate information for bank deposit as necessary.

Scan files as necessary into electronic storage software (LaserFiche).

Accesses inputs and retrieves information from a computer.

Regular in-person attendance, since face-to-face interaction and coordination of work with other employees, outside colleagues, residents, or vendors, and all immediate access to documents or other information located only in the workplace is required

(These essential and additional job functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job related marginal duties as required.)

Minimum Requirements:

Education and Experience:

High school graduate or possession of an acceptable equivalency diploma. Three (3) years billing or customer service experience may be substituted for educational requirement.

Knowledge, Skills and Abilities:

Knowledge of business math and accounting principles

Knowledge of daily operations and activities of customer service

Knowledge of City rates, ordinances and billing policies

Knowledge of functions of computer systems

Ability to communicate effectively

Ability to handle complaints and difficult individuals

Skill in the operation of office equipment including copiers, scanners etc.

Attention to Detail

Ethical conduct

Skill in writing reports and official documents.

Excellent organizational skills, ability to prioritize, and comfortable working independently

Exceptional oral and written communication skills, including strong spelling, grammar, and punctuation

Must be committed to providing outstanding customer service and demonstrate strong interpersonal skills

Essential Physical Skills:

Ability to access file cabinets for filing and retrieval of data

Ability to sit at a desk and view a display screen for extended periods of time

Ability to enter data at a prescribed rate of speed

Acceptable eyesight (with or without correction)

Acceptable hearing (with or without hearing aid)

Ability to communicate both orally and in writing

Ability to lift files, open filing cabinets, and stand as necessary

Ability to access, input and retrieve information from a computer

Works extensively at computer terminals. The work is performed in an office environment with frequent visits to end user locations. Work with a variety of hand and computer diagnostic tools to identify, repair and solve problems. Tasks involve the ability to exert physical effort in sedentary to occasionally heavy work, which may involve some lifting, reaching, carrying, pushing, and/or pulling of objects and materials weighing between 0-20 pounds.

Licenses, Certifications, or Registrations:

None

Working Hours and Environment:

Part time, non-exempt

Works inside in an office environment

Works in stressful situations

The work environment and physical demands described here are representative and not intended to be all-inclusive of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made when requested to enable individuals with disabilities to perform the essential functions.

Job Type: Part-time

Pay: $14.00 per hour

Benefits:

• Flexible schedule

Experience level:

• No experience needed

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person

Ability to commute/relocate:

• Winter Springs, FL 32708: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Preferred)

Work Location: In person

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