Job description

Applicants MUST be in the Philadelphia, Pennsylvania or Savannah, Georgia Area. Applicants not in these locations cannot be considered.

We are currently looking for an experienced, friendly, tech-savvy, Customer Support Representative to work remotely. If you do not live in these locations, please do not apply. Our home office is in Pennsylvania. This candidate should be prepared to provide exceptional customer service and technical support for the CatGenie, Self-Washing Cat Box.

This a full time position. The schedule is Thursday & Friday 9 am - 4 pm. Saturday & Sunday 11:30 am - 7:30 pm.

• Must have an adequate set-up and be able to work efficiently from home.
• Must have secure, password protected WIFI.
• Must be team oriented.
• Must be able to diagnose issues and talk a customer through steps to resolution (previous troubleshooting skills preferred)
• Must be able to provide quick yet thorough assistance with troubleshooting, orders, repairs, returns, and other customer inquiries
• Must be a critical thinker
• Must be able to work as a team and independently
• Ability to prioritize workload and work between several projects/tasks
• Excellent communication, writing, and grammar skills.
• Excellent phone etiquette and clear speaking voice
• Data entry with speed and accuracy, while navigating different types of software
• Punctuality and great attendance
• Positive attitude and enjoy a challenge
• Previous work experience working directly with customers preferred
• Must be able to turn constructive feedback into growth

CatGenie customer service is a brand, and we have a strong reputation for providing exceptional customer service. Our customer service team is the front line, which makes us the first, and oftentimes, the last contact for the customer, so we strive for every experience to be a great one.

Functioning as a team (even remotely) is essential to this role.

If this sounds like the job for you, and want to work for a growing, cutting edge company, please submit your resume.To be considered for this position, please include a current resume and complete the customer service skills assessment. Any applications that lack this will not be considered.

Job Type: Part-time

Pay: From $16.00 per hour

Benefits:

• Employee discount
• Paid time off

Schedule:

• Day shift
• Weekend availability

Application Question(s):

• Do you have a cat(s)?

Experience:

• Customer service: 3 years (Preferred)
• Technical support: 1 year (Preferred)

Work Location: Remote

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