Enclara, is a wholly owned hospice and palliative care pharmacy business acquired by Humana in 2021. Enclara is the nation’s largest full-service pharmacy benefits manager (PBM) specifically for the hospice and palliative care sectors. Serving over 450 customers and nearly 100,000 patients nationally, Enclara works closely with hospices to reduce pharmacy costs, improve patient care, and support caregivers through: digital innovations, flexible medication access, one-on-one clinical support, and excellent customer service.

Responsibilities

Location: Remote PA ONLY

Schedule:
IPU Technician (After Hours Position)
7 days on, 7 days off
Thursday: 8:00pm – 8:30am ET
Friday: 8:00pm – 9:00am ET
Saturday: 8:00pm – 9:00am ET
Sunday: 8:00pm – 8:30am ET
Monday: 10:00pm – 8:30am ET
Tuesday: 11:00pm – 8:30am ET
Wednesday: 11:00pm – 8:30am ET

Essential Duties include but not limited to:

After Hours IPU Technician Responsibilities

• Proficient in using the various functions of Docuware, Microsoft based applications (Outlook, Excel, Word, Teams), Zetafax, and Infinity
• Capable of handling faxed medication orders without supervision.
• Has good knowledge of brand and generic drug names.
• Familiar with Formulary.
• Understands the importance of maintaining accurate MARs and the gravity of profiling medications in a timely manner and can efficiently and accurately build an IPU-MAR and other IPU patient profiles.
• Recognizes each IPU Model and can apply each IPU’s service and profiling specifics.
• Contacts the hospice to verify or obtain necessary information, can appropriately triage incoming calls and provide excellent and complete documentation.
• Able to perform at established IPU goals while maintaining profile accuracy and call quality.
• Proficient with ADS Troubleshooting
• Basic troubleshooting knowledge of all afterhours protocols including, but not limited to: Customer Service issues, E3 Support, Vitas E3 Support, and afterhours specific processing for PCO related issues.
• Maintain accurate and precise call log documentation for every client / prescriber interaction
• Assist local pharmacies in adjudication of claims for emergent need medications
• Ability to appropriately escalate urgent requests
• Assist with Compliance / ADS reports
• Other duties, as assigned

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to work independently and accurately in a fast-paced environment
• Must be able to comprehend documents received via fax
• Excellent communication skills, both verbally and in writing
• Ability to manage multiple priorities
• Detail-oriented
• Ability to prioritize work and work well individually as well as within the department
• Excellent problem-solving skills
• Ability to complete assigned tasks
• Must possess excellent work habits
• Ability to oversee workflow in remote sites
• Ability to exhibit flexibility in tasks/scheduling, as requested.
• Able to perform each responsibility satisfactorily
• Adherence to schedule based on specified goal
• Self-motivated

Education and/or Experience

• Two years of pharmacy technician data entry / call center experience preferred
• Must be in good standing following Company requirements
• Flexible to work in office or remotely
• Must have schedule flexibility

Computer Skills

• Typing/data processing accuracy and speed required
• Good windows-based computer skills
• Proficient in Docuware and Infinity

Certificates, Licenses, Registrations

• CPhT preferred

Additional Information

Work-At-Home Requirements

• WAH requirements: Must have the ability to provide a high-speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expenses.
• A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.
• Satellite and Wireless Internet service is NOT allowed for this role.
• A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

COVID Vaccination Policy
Humana and its subsidiaries require vaccinated associates who work outside of their homes to submit proof of vaccination, including COVID-19 boosters. Associates who remain unvaccinated must either undergo weekly negative COVID testing OR wear a mask at all times while in a Humana facility or while working in the field.

Interview Format:
As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule.
If you are selected for a first-round interview, you will receive an email/text correspondence inviting you to participate in a Modern Hire interview. In this interview, you will listen to a set of interview questions over your phone and you will provide recorded responses to each question. You should anticipate this interview to take about 15 minutes. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

Alert: Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide a social security number if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information to the application at Humana’s secure website.

Scheduled Weekly Hours

40