Why will you enjoy this new opportunity?

VMware is transforming how we deliver capabilities to our partners and external customers by changing how our internal operations work. As part of VMware’s strategy to grow our software-as-a-service (SaaS) business, we are driving toward the scalable, sustainable business operations needed to deliver an excellent customer experience. These changes start with a holistic experience for the users across VMWare’s ecosystem. We take an experience-led and persona-centric approach to tying together change efforts across business units, internal data & systems, business models, operating systems, to deliver a best in class experience to our customers, partners, and colleagues. This transformation won’t deliver on ‘projects’; it will deliver the products and operational capabilities our customers, partners, and colleagues need as the world changes. The Culture and Change Lifecycle Team is leading this effort by blazing the trail for an end-user centric approach to ensure stakeholder success. We are looking for a passionate, experienced, organizational change leader to help us accelerate time to value and ensure awareness, excitement, readiness, and adoption of our most critical initiatives.

What is a primary need, technical challenge, and or problem you will be responsible for? As the Portfolio Change Strategy Director you will be responsible for architecting one end-to-end change strategy across Colleague, Customer, and Partner ecosystems. You will be responsible for working across the Lead to Cash Portfolio, VMware Unified Data, as well as other transformative initiatives to create a cohesive strategy that is persona-centric.

• Build trusted partnerships within the business through consultative and collaborative efforts to ensure the efficient delivery & adoption of SaaS and Subscription transformation.
• Design and execute change methodologies to accelerate adoption of our SaaS and subscription platform.
• Listen, consult, and advocate directly with our business units, operations teams, customers, partners, and colleagues to drive awareness, readiness and reinforcement of Worldwide Business Operation’s transformational initiatives.
• Establish and manage the controls and governance aspects of a transformation and change management.
• Quarterback the end-to-end execution of the SaaS and Subscription change strategy, including execution of campaigns and enablement.
• Managing the change portfolio, which allows the organization to prepare for and successfully adopt the change.
• Evaluating the risk of change and providing actionable guidelines on reducing the impact.
• Evaluating resistance in adopting the change at the user, process and technology level.

Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing?

• Measure your success by % of adoption, by persona, for various capabilities and platforms
• Measure your success by the number of operations teams enabled and an increase in CSAT for quality of learning
• Measure your success as an increase in CSAT for quality of awareness, readiness and reinforcement campaigns
• Connect and build trusted relationships across VMware internal stakeholders that will help the delivery, product team and program deliver outcomes faster and drive adoption.

The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?

• Have 10+ years of experience in SaaS and a successful track record of driving adoption and change on transformational programs.
• Has both a strategic and execution mindset.
• Be a change-oriented leader and thrive in an ambiguous, constantly changing environment.
• Strong relationship-building skills and the ability to influence in a matrixed organization.
• Have a proven ability of efficiently ‘making signal out of noise’ and synthesizing information to senior executives.
• Enjoy orchestrating people and wrangling complicated, cross functional challenges.
• Be capable of looking beyond what currently exists, and to connect the current decisions and outcomes to the system producing them (and what might need to change).

What is the structure and culture of the team like?

You will be an integral part of the Culture and Change Lifecycle Team, which rolls up to the Worldwide Business Operations COO. The culture is one of teamwork, empowerment, experimentation, diversity, equity & inclusivity, supportive ownership, and a strong desire to change what’s needed to achieve the mission. We are a values-led organization, leading with our EPIC2 values (execution, passion, integrity, customer and community) and holding ourselves and each other accountable to those values and what they stand for.

What are the benefits and perks of working at VMware?

You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights, or you can view the complete benefits package by visiting www.benefits.vmware.com.

• Employee stock purchase plan
• Medical coverage, retirement, and parental leave plans for all family types
• Generous time off programs 40 hours of paid time to volunteer in your community
• Rethink's neurodiversity program to support parents raising children with learning or behavior challenges, or developmental disabilities
• Financial contributions to your ongoing development (conference participation, trainings, course work, etc.)
• Healthy and local inspired snacks in all our on-site pantries
• Remote: This role is fully remote, allowing you the flexibility to work from the location you feel most productive and comfortable. You will be expected to live within 0-4 time zones of the primary location.

This job requisition is not eligible for employment-based immigration sponsored by VMware.

This job may require the candidate to travel and/or work from a facility that requires full vaccination prior to entry.

Category : Business Strategy and Operations
Subcategory: Project Management
Experience: Business Leadership
Full Time/ Part Time: Full Time
Posted Date: 2023-02-23

VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com.

Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.