Job Title

Job Description

Effective Tuesday, January 4, 2022, all U.S.-based employees are required to be fully vaccinated against COVID as a condition of employment at Philips. Employees with a sincerely held religious belief and/or disability impacting their ability to obtain the COVID vaccine can request a reasonable accommodation.

If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. You may contact 888-367-7223, option 5, for assistance.

In this role, you have the opportunity to

Provide remote, level 1 technical support to consumers and external healthcare customers. Performing primarily routine troubleshooting work, carried out on the basis of clear working instructions.

You are responsible for

• Acting as a Philips Representative in response to customer inquiries and diagnose the customer need.

• Process warranty returns, exchanges and replacements while creating customer records of the support you provide.

• Resolve customer service events by leveraging Philips tools and resources as needed.

• Timely escalation of customer product issues for evaluation and action by higher level support.

• Utilization of appropriate support documentation to resolve issues or elevate to next applicable resource if not resolved.

• Implementing best practices and process improvements while diagnosing problems, applying effective solutions, and determining follow up actions.

You are a part of

a small, cohesive team within a larger group of Engineers & Clinical Specialists all focused on providing remote service to our customers.

To succeed in this role, you should have the following skills and experience

• 2 year/ Associates Degree or equivalent is required.

• Customer support experience required.

• Prior experience troubleshooting or servicing electronic or healthcare equipment is a plus.

• Problem solving skills and resourcefulness.

• Effective written, verbal, and interpersonal communication skills required.

• Able to identify product malfunctions or failures, apply effective solutions and determine follow up actions with minimum direction.

• Good prioritization, time management, and organizational skills.

• Ability to utilize MS office and other CRM products and applications, such as SAP and Salesforce.

• Ability to type and accurately document customer service records.

• Demonstrate schedule flexibility.

• Passionate in delivering the best customer experience possible.

• US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common: An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

Visit our careers website to explore what it’s like working at Philips, read stories from our employee blog, find information about our recruitment process and answers to some frequently asked questions.

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It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.
Equal Opportunity Employer/Disabled/Veteran

Philips maintains a drug-free workplace