WHAT WE’RE ABOUT:

We believe that collaboration, transparency, and accountability are the values that guide our business, our delivery, and our brand. Everyone has something to bring to the table, and we believe in working together with our peers and clients to leverage the best of one another in everything we do. When we proactively collaborate, business decisions become easier, innovation is greater, and outcomes are better.

Our ability to achieve our mission and live out our values depends upon a diverse, equitable, and inclusive culture. So, we strive to foster a workplace where people have the respect, support, and voice they deserve, where innovative ideas flourish, and where people can unleash their brilliance. For more information regarding DEI at Beyondsoft, please go to https://www.beyondsoft.com/diversity/.

POSITION SUMMARY:

Our Redmond-based client is looking for a Service Engineer for a remote role.

WHAT YOU WILL BE DOING:

• Analyze and evaluate computer and business systems.
• Help customers with trouble shooting their issues and closing service tickets.
• Manage availability, scalability and efficiency of critical equipment and services.
• Review and influence ongoing standards and methods for operating services and systems.
• Provide administrative services in support of the production and non-production environment including design, setup, teardown, analysis, testing, system tuning, managing, and providing operational support for various elements within the environment (servers, printers, storage devices etc.), network accounts (users, groups, distribution lists, and so on), and software.
• Perform cost/benefit/risk analysis.
• Assist in ensuring that the methodology is compliant with information technology guidelines.
• Network monitoring, sustained engineering, fault identification, fault isolation, troubleshooting, logging, tracking, escalation, resolution and root cause analysis in a production environment.
• Performs IOS upgrades, Hotfix deployment, Firmware updates, ENG bundle deployments, configuration updates, existing deployment expansions, non-standard build remediation, decommissioning, consolidation, and migration activities associated with Production Network and equipment and / or Application Networking equipment (BIGIPs, Netscaler, CSMs, Firewalls).
• Execute of configuration tools, file backups and production scripts.
• Scripting or light programming, project management for systems-related projects and being a consultant for computer problems beyond the knowledge of technical support staff.
• Perform additional duties as assigned.

MINIMUM QUALIFICATIONS:

• Must have 3-5 years of experience with Azure Custom Policy /
• Must have 3-5 years of experience with Microsoft Office.
• Should have understanding of compliance needs to configure customer policy and can inform customers of these policies.
• Experience in coordinating customer compliances, and ability to gain personal experience on solutions for Azure policy, enhancing their skillsets.

WHAT WE HAVE TO OFFER:

Because we know how important our people are to the success of our clients, it’s a priority to make sure we stay committed to our employees and making Beyondsoft a great place to work. We take pride in offering competitive compensation and benefits along with a company culture that embodies continuous learning, growth, and training with a dedicated focus on employee satisfaction and work/life balance.

• A competitive pay range of $58/hr to $62/hr (depending on experience).
• 15 days per year of Paid Time Off (PTO).
• 9 paid holidays per year (which includes 1 personal floating holiday).
• 401(k) retirement plan with company match.
• Eligible employees (and their families) are offered the following company-sponsored benefits: Medical, dental, and vision insurance, health savings account (HSA), short-term and long-term disability, employee assistance plan (EAP), and basic life and AD&D insurance.
• Eligible employees (and their families) are offered the following voluntary employee-funded benefits: Health care flexible spending account, dependent care flexible spending account, commuter benefits, voluntary accident & critical injury coverage, voluntary long-term care coverage, and voluntary life and AD&D insurance.

Beyondsoft provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type with regards to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, and the full employee lifecycle up through and including termination.