Why Work for Frontier Airlines?

At Frontier, we believe the skies should be for everyone. We deliver on this promise through our commitment to Low Fares Done Right. This is more than our tagline - it’s our driving philosophy. Every member of Team Frontier has an important role to play in bringing this vision to life. Our successful business model allows travelers to take advantage of our fast-growing route network while our bundled and unbundled pricing options allow our customers to personalize their travel experience and only pay for the services they need – saving them money along the way.

What We Stand For

Low Fares Done Right is our mission and we strive to bring it to life every day. Our ‘Done Right’ promise means delivering not only affordable prices, but making travel friendly and easy for our customers. To do this, we put a great deal of care into every decision and action we take. We must be efficient with the use of our resources and make smart decisions about how we run our business. We must also innovate and be pioneers - we’re not afraid to try new things. While our business requires us to fly high in the air, we also consider ourselves down-to-earth in our approach, creating a warm and friendly experience that truly demonstrates Rocky Mountain Hospitality.

Work Perks

At Frontier, we like to think we’re creating something very special for our team members. Work is why we’re here, but the perks are nice too:

• Flight benefits for you and your family to fly on Frontier Airlines.
• Buddy passes for your friends so they can experience what makes us so great.
• Discounts throughout the travel industry on hotels, car rentals, cruises and vacation packages.
• Discounts on cell phone plans, movie tickets, restaurants, luggage and over 2,000 other vendors.
• Enjoy a ‘Dress for your Day’ business casual environment.
• Flexible work schedules that support work/life balance.
• Total Rewards program including a competitive base salary, short term incentives, long-term incentives, paid holidays, 401(k) plan, vacation/sick time and medical/dental/vision insurance that begins the 1st of the month following your hire date.
• We play our part to make a difference. The HOPE League, Frontier Airlines’ non-profit organization, is dedicated to providing employees financial assistance during catastrophic hardship.

Who We Are

Frontier Airlines is committed to offering ‘Low Fares Done Right’ to more than 100 destinations and growing in the United States, Canada, Dominican Republic and Mexico on more than 350 daily flights. Headquartered in Denver, Frontier’s hard-working aviation professionals pride themselves in delivering the company’s signature Low Fares Done Right service to customers. Frontier Airlines is the proud recipient of the Federal Aviation Administration’s 2018 Diamond Award for maintenance excellence and was recently named the industry’s most fuel-efficient airline by The International Council on Clean Transportation (ICCT) as a result of superior technology and operational efficiencies

What Will You Be Doing?

Day of Departure Supervisor is responsible for providing interface with airports and System Operation Center (SOC) to resolve inventory related operational problems and issues. Collaborate with System Customer Service Manager, System Operation Control Manager, Revenue Integrity, Revenue Management, Customer Relations, Network Scheduling, Reservations, Airports to identify best practices, enforce regulations, and make time-sensitive/critical decisions

Essential Functions

• Provide direction and guidance to the Day of Departure Desk Analyst
• Work with SOCM to identify extra flying needs where revenue warrants
• Identify short- and long-term revenue/profit maximization opportunities
• Ability to interpret and pull reports from multiple company reporting platforms
• Pro-actively coordinate and implement accommodation plans for passengers whose travel has been disrupted by over sales, flight delays, cancellations or irregular operations
• Identification of oversold flights, insuring that denied boarding procedures are applied correctly including protection and compensation being correctly administered
• Secure accommodation options for passengers inconvenienced by controllable delays, cancellations, over sales or downgrades, incl. the assigning other airline protection as necessary
• Monitor all on-going station processes (check-in and boarding process), assessing potential departure delays. Monitor flight progress, updating flight information as necessary
• Notification of passengers, via electronic communications, of known extended delays, cancellations and downgrades
• Perform manual automated check in functions, answer calls/chats from/to stations, process re-accommodations for all equipment swaps, and block inoperative seats
• Monitor booking refunds are within policy’s and monitor refunds solicited by airports (PNRs on queue RFQ64)
• Monitor, and assist on airport special requests Provide support for domestic and international locations
• Provide clarification on Frontier policy and procedure
• Handle incoming phone calls or chat messages from airport agents
• Monitor and respond to emails in a timely and efficient manner
• Anticipate and respond to special operational needs as required
• Maintains time and attendance records, and reviews staffing requirements and bid schedules for Day of Departure

Other Functions

• Communicate and coordinate all accommodation plans and passenger information with Airport/Station personnel.
• Inform System Customer Service Manager of potential/on-going Airport and passenger issues.

Qualifications

• Bachelor's degree preferred or equivalent work experience
• 3+ years prior passenger airline experience in a leadership role

Knowledge, Skills and Abilities

• Computer Applications and Software including Microsoft Office Suite, SABRE FliteTrac, and Navitaire
• Excellent communication skills, including ability to successfully interact with airport authorities, government agents and executive leadership.
• Strong interpersonal skills and ability to work well with other departments, agencies and individuals
• Highly motivated, able to handle multiple, high profile tasks calmly
• Proven ability to make optimal, balanced decisions during stress irregular situations
• Ability to work nights, weekends, and/or holidays as well as extended hours outside of the scheduled shift

Equipment Operated

Standard office equipment, including PC, copier, printer

Work Environment

• This role can be based at our headquarters in Denver, CO or anywhere in the United States via a

remote work arrangement (periodic travel to Denver from a Frontier-serviced city required)

• If remote, you must be able to follow our remote work policies, including ability and comfort level working from home with access to a high-speed internet connection

• If headquarters-based, typical office environment, adequately heated and cooled

Physical Effort

Generally, not required.

Supervision Received

General Supervision: The incumbent performs a variety of routine work within established policies and procedures and receives detailed instructions on new projects and assignments.

Positions Supervised

Day of Departure Analyst

Salary Range

$43,000-$67,725

Workplace Policies

Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Please be advised that duties and expectations of this position may be subject to change.

Frontier Airlines, Inc. is an equal opportunity employer and, as such, is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Frontier Airlines is a Zero Tolerance Drug-Free Workplace. All prospective employees are subject to pre-employment testing for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids and Phencyclidine (PCP). Further, any applicant who is found to have tested positive on any required drug or alcohol test at a former employer will be considered ineligible for employment with Frontier.

Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Please be advised that duties and expectations of this position may be subject to change.