Transportation Dispatcher schedule trips for freight deliveries, including scheduling drivers and routes. They serve as a central contact point for both truck drivers and customers, coordinating the shipping process. In this fast-paced job, transportation specialist is responsible for multiple trucks, customers, drivers, and routes, which requires extreme attention to detail. They also monitor trucks and drivers once they’re enroute, and they help if an issue arises with a pickup or delivery.

Duties and Responsibilities:

• Scheduling and dispatching drivers, work crews, vehicles, or equipment to appropriate locations according to predetermined schedules, customer requests or immediate needs
• Relaying information such as work orders or other messages to and from work crews, field inspectors, supervisors, or emergency personnel
• Using a Transportation Management System, ERP, telephones, two-way radios, or text messages to contact employees or emergency personnel
• Speaking with supervisors or customers to resolve problems, requests for services or equipment
• Preparing daily work such as schedules
• Overseeing communications within company assigned territories
• Keeping and organizing work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information

Dispatcher skills and qualifications:

• Excellent communication skills to collaborate with others under any type of condition
• Excellent clerical and organizational skills to keep track of schedules, routes, and personnel
• Knowledge of computers for scheduling and other dispatching duties
• Ability to multitask with different, and sometimes conflicting, events happening at the same time
• Ability to work under stress and remain calm and to calm other people during rapidly changing circumstances
• Ability to relay information in a fast-paced environment

Dispatcher Education and Training Requirements

• Bachelor’s degree preferred
• TMS Dispatch certification or previous experience as a dispatcher

Salary $50,000.00 - $60,000.00 USD (based on experience)