What Customer Operations Support contributes to Cardinal Health

Responsible for answering emails/fax from customers to place orders or reorders of medical supplies. Agents will act as a liaison, problem-solving order issues, researching accounts and providing resolutions in a high-volume call center.

Schedule details:

Your new hire training will take place Monday-Friday, 8:30am-5pm EST, mandatory attendance is required. Once you have completed new hire training, you will take part in a shift bid to determine your schedule.

This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8am-9pm EST Mon-Fri and 9am-3pm EST Sat. Agents assigned a shift with a Saturday workday will receive a shift differential of $1/hr. Agents assigned a shift that ends at OR after 8pm, will receive a shift differential of $2/hr.

In addition, based on seasonal fluctuations in volume, there are times throughout the year where overtime is mandated.

Qualifications:

• High school diploma required
• 2-4 years experience preferred
• Prior computer experience using Microsoft Office systems required
• Customer service experience preferred
• Previous Fax experience preferred
• Prior experience in data entry

Accountabilities in this Role:

The Customer Care Specialist is responsible for performing all tasks relative to translating the customer’s information, including, but not limited to, demographics, product information, and order information.

• Process customer order(s)
• Makes decisions on document interpretation
• Enters accurate information into the system
• Meets performance and service level goals outlined by the department

What is expected of you and others at this level:

• Applies acquired job skills and company policies and procedures to complete standard tasks
• Works on routine assignments that require basic problem resolution
• Refers to policies and past practices for guidance
• Receives general direction on standard work; receives detailed instruction on new assignments
• Refers to policies and past practices for guidance
• Receives general direction on standard work; receives detailed instruction on new assignments
• Consults with supervisor or senior peers on complex and unusual problems

Anticipated salary range: $16.75/hr
Bonus eligible: No
Benefits: Health insurance, 401k Contributions, Paid Time Off, Vacation, STD/LTD

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.