Job description

The Dealer Coordinator role is an entry-level position assisting in many stages of the processing of auto loan applications, as well as various other administrative and customer service duties in support of the Funding Department.

Essential Duties and Responsibilities

Primary responsibilities include, but are not limited to the following:

• Inbound dialer phone calls in relation to the status of applications
• Outbound calls assisting with reference and insurance verifications
• Light contract auditing, reviewing for accuracy and identifying any discrepancies
• Various other administrative duties as they relate to Funding
• Live Chat oversight assisting dealers with inquiries on our live chat platform
• Perform other duties as assigned

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Business Acumen: Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.
• Interpersonal: Focuses on solving problems, not blaming. Maintains confidentiality. Listens to others without interrupting. Keeps emotions under control. Remains open to others’ ideas and tries new things.
• Judgment: Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
• Oral Communication: Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
• Planning/Organizing: Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.
• Professionalism: Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
• Quality: Demonstrates accuracy and thoroughness. Displays commitment to excellence. Looks for ways to improve and promote quality; applies feedback to improve performance.
• Written Communication: Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to sit or stand for prolonged periods of time
• Ability to perform repetitive tasks

Supervisory Responsibility

This position has no supervisory responsibilities.

Education/Experience

• High School Diploma or equivalent required.

Language Ability

Ability to clearly and effectively communicate in person, in writing and by telephone.

Computer Skills

Proficient in use of MS Office - Word, Excel and Internet applications

Certificates and Licenses

None

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit. The employee is occasionally required to walk.

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• Overtime
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Newport Beach, CA 92660: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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