Job description

Dispatcher job description

A dispatcher must be able to make decisions and act on them with limited time and information in situations where there is an element of urgency. Must be able to deal with people in a variety of emotional states, while remaining calm and professional. Rigorous entry standards are absolutely necessary to ensure that dispatchers are able to meet the physical and mental demands of the job.

Job requirements

• Knowledge of computer operations sufficient to enter, retrieve data
• Ability to read and follow oral and written instructions
• Effectively prioritize situations and make decisions based on the information received
• Ability to hear and understand multiple sound sources (radio & phone)
• Able to handle multiple tasks to receive and communicate information to and from several sources ensuring calls for service are dispatched and monitored in a timely manner
• Work under stressful conditions and react appropriately using good judgment
• Willingness to maintain respectful working relationships with co-workers, supervisors, airline reps, and passengers
• Possess a clear and understandable radio and telephone voice
• Tech-savvy. Must be proficient in the use of modern technology (computers, devices, cell phone applications, etc.)
• A background check (obtain a custom seal) and pre-employment physical and drug screen
• Must be able to legally work in the U.S.A.

Qualities

• Good judgment
• A high degree of emotional self-control
• Empathy and sensitivity
• Intelligence
• Good communication skills
• Self-confidence
• Effective at multitasking

Physical demands

• Ability to sit, stand or walk for a prolonged period (up to 10 hours)
• Ability to occasionally lift and/or move up to 15 pounds
• Ability to function in a work environment with moderate noise level from several sources creating constant activity

Job Descriptions And Duties

• Operate telephone, radio, and map/tracking system
• Monitor and dispatch multiple personnel
• Supervise and track employees
• Answering a high volume of phone calls
• Accurately input Data Entry
• Maintain effective communication via phone, computer, radio
• Computer Literacy (excel, word, etc.)
• Able to multitask in a chaotic environment
• Able to be focused for long periods of time
• Able to write incident reports in detailed
• Complaint resolution
• Coordination of arrivals and departures
• Able to handle long periods of stress
• Able to enforce company policy
• Communicate details/issues concerning the operation

Payrate: $24.08/Hour

Position Title: Wheelchair Dispatcher

Position Family: Assistant Supervisor

Health Insurance: Upon successful completion of the 90-day probation

Type: Full Time – Non-Exempt

Schedule: TBD

Work Location:

• One location

Work Remotely

• No

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Job Types: Full-time, Part-time

Pay: $24.08 per hour

Benefits:

• Health insurance
• Paid time off

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Work Location: In person

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