Job description

Customer Service Representative

DRT Transportation is a third-party logistics (3PL) and intermodal marketing company (IMC) providing transportation sourcing and logistics management to clients across North America. With offices in Pennsylvania, Texas, Illinois, Minnesota, Tennessee, and Canada, our team works around the clock to ensure that our client's shipments are delivered safely and on time and are kept in the loop throughout the process.

DRT is a company that promotes an encouraging work environment to ensure everyone is at the top of their game. In addition to working hard, we like to have fun at our offices by having 2 Annual Spirit weeks, themed days, and after-work events planned out by our employee engagement committee.

Customer Service Representative Responsibilities

· Build positive relationships with customers and deliver winning results for customers by offering strategic logistics solutions, becoming a key aspect of their operation

· Seek out, receive and process transportation requests for customers while negotiating market-savvy rates, adhering to customer requirements, and tracking the progression of the accounts

· Manage and grow accounts, grow customer loyalty, and achieve future referrals of new customers by providing advanced-level service, communication, and exceeding customer expectations

· Take advantage of opportunities for new business by making outbound calls to vendors, key decision makers, planners, and other transportations providers

· Anticipate, address and resolve any issues with delayed or damaged shipments

· Stay up to date and knowledgeable with market insights and seasonal fluctuations that could have various impacts on the business

Customer Service Representative Qualifications

· Must possess exceptional interpersonal communication, problem-solving and customer service skills.

· Strong attention to detail and ability to multi-task

· Team player with proven ability to work well under pressure

· Be professional, courteous, helpful, and prompt with the attention and service given to our customers

· Capable of interacting effectively with all levels of personnel in a fast-paced, just-in-time delivery environment.

· High School diploma required with a bachelor’s degree preferred

· Knowledge of Microsoft office including outlook or similar applications

Customer Service Representative Benefits

· Healthcare, including dental and vision

· 401K with company match

· Generous PTO

· Coffee Bar located at each location

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Work Location: One location

conforminform.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, conforminform.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, conforminform.com is the ideal place to find your next job.