Title: Receptionist

Location: RBA/Staten Island, NY

Job Description:

ERG is a leading U.S. based, privately held, independent clinical research site company, and provider of clinical development services with an expertise in early and late-stage neuroscience drug development. With 22 wholly owned clinical sites and 5 affiliated sites, we conduct in-patient and out-patient phase I-IV clinical research studies. ERG has 340+ in-patient beds, a large and growing database of patients suffering from mental illness, neurological disorders, sleep disorders, addictions, Acute and Chronic Pain, diabetes and other illnesses as well as normal healthy volunteers who participate in trials for the advancement of medicine. With access to over 32 million patients/subjects and 5000 + completed trials, ERG continues to grow its capabilities and expand into indications where there are tremendous unmet medical needs in the United States and globally.

The Receptionist is responsible for all functions associated with the front desk including greeting patients, answering the phone, and maintaining patient flow.

Responsibilities:

• Answers the phone and responds appropriately by routing the call to the correct person or taking a message.
• Greets patients upon arrival and initiates completion of required forms
• Maintains clean and neat office area including waiting room and kitchen. Includes magazines, newspapers, trash, etc.
• Calls patients to confirm appointments, follows up on patients who are late or do not keep their appointment
• Maintains schedule and informs office staff of schedule changes
• Updates computer database and enrollment logs
• Maintains office supplies, kitchen supplies, etc. and orders/purchases as necessary
• Maintains forms files including consent, physical exam and neurological exam files
• Maintains and uses office equipment appropriately
• Disburses checks for patient expenses as appropriate
• Receives and distributes mail.
• Schedules outside tests as necessary including CT scans and x-rays
• Faxes and makes copies as requested
• Requests medical records from outside offices as necessary
• Does general filing
• Other duties as assigned.

Skills and Qualifications:

• Education and experience
  • High school diploma/GED required
• Requirements
  • Organizational skills.
  • Detail oriented.
  • Ability to work in a dynamic environment.
  • Ability to work as a team member.
  • Understands regulatory requirements, as well as Good Clinical Practices (GCP) and International Conference of Harmonization (ICH) guidelines.
  • Knowledgeable in medical terminology
  • Excellent communication skills (interpersonal, written, verbal)
  • Basic computer skills to include Word, Excel, as well as proprietary applications unique to the clinical research industry (such as Study Manager)