Job description

Join Hiab's journey - Together, we keep everyday life moving to build a better tomorrow

Purpose of the job:

The purpose of the role is to manage the coordination of Technicians for the delivery of service. Serve as a primary contact for customer calls for maintenance and repair.

Main tasks and responsibilities:

• Provide first point of contact to customers/visitors/callers.
• Troubleshoot customer issues to determine proper resolution.
• Create customer quotes for service and repairs.
• Handle and schedule planned maintenance and contractual appointments with customers.
• Create estimates for customers – review estimates greater than $10,000 with District Service Manager.
• Initial contact for service complaints.
• Quality control check for work orders turned in.
• Handle and schedule inbound Service appointments.
• Communicate the results from scheduling through required reporting.
• Update partner functions and customer/equipment data.
• Scheduling and dispatching appointments.
• Manage DOT hours of service.
• Work closely with Business Development to ensure maintenance plans are kept on schedule.
• Verifying required parts have been delivered to Field Technicians.
• Fleet management for service vehicles.
• Other duties, as assigned.

What you’ll need to succeed:

Education:

• High School diploma or equivalent

Working experience:

• 3+ years of dispatching experience preferred.
• 5+ years of customer service experience preferred.

Competence and skills:

• Experience using Salesforce and SAP.
• Possess strong organizational skills.
• High attention to detail.
• Working knowledge of applicable regulations.
• Quick and confident with decision making.
• Must have a working knowledge of the geographical area in which you are covering.
• Working knowledge of DOT hours of service.
• Can handle multiple duties with good time management.
• Highly customer service oriented as well as a good leader to the team.
• Can troubleshoot equipment issues with basic technical knowledge.
• Able to develop a professional rapport with both customers and technicians.

You will be a part of:

Hiab offers a variety of different career possibilities for different backgrounds and ambitions, so whatever your passion is, we may just have the job for you! We want to bring in new expertise and fresh ideas, while providing our existing employees with new and interesting career opportunities. Your talent, experience and passion may just be what we seek or need to shape the future of Hiab and our industry.

Comprehensive benefit package including health, vision, dental, voluntary life/disability insurance upon first date of employment.

• As low as $0 premium!
• 401k program with company match
• Personal time off and company-paid holidays
• You may also be provided with a company cell phone, laptop and credit card, all to be used for the purpose of conducting company business
• Opportunities for career growth and competitive salary commensurate with experience
• Company mentoring program
• Tuition reimbursement for job-related continued education.

Interested to join?

Please submit your resume/CV today for consideration!

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• North Charleston, SC 29418: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Dispatching: 1 year (Preferred)
• DOT: 1 year (Preferred)
• SAP: 1 year (Preferred)
• Salesforce: 1 year (Preferred)
• Customer relations: 1 year (Preferred)

Work Location: In person

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