Job description

JOB INFORMATION

Job Title: Student Loan Counselors /Customer Service Representative.

JOB SUMMARY

As an Inbound Loan Servicing Specialist, you will be answering inbound calls from individuals who have federally held student loans.

The Specialists are responsible for properly maintaining borrower accounts through processing and completing assigned correspondence and applications.

Specialists will deliver a unique customer service experience utilizing effective questioning and listening skills to determine the borrower's needs and concerns, ensuring a high level of customer satisfaction.

The Specialist is also responsible for proper documentation and response in order to to ensure the timely and accurate loan transitioning status, using various internal systems.

This will involve providing high-quality customer service, answering inbound calls to properly handle account requests, as well as the ability to process applications with 100% accuracy and support chat functions.

We are looking for individuals who combine excellent customer service and problem-solving skills with the ability to function effectively both as part of a team and on an individual basis.

Specialists should also have the time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment.

It is to display exceptional verbal and written communication, interpersonal and active-listening skills and attention to details.

ESSENTIAL JOB FUNCTIONS/DUTIES

• Handling incoming requests from borrowers in a professional and timely manner
• Anticipating the borrowers' needs and providing recommendations in order to deliver appropriate solutions to them
• Provides high quality service to achieve maximum satisfaction by resolving the query at first contact where possible
• Take ownership and initiative to complete necessary research and caller follow up or direct the caller to the appropriate department for resolution
• Delivers what is promised in line with the caller’s expectations
• Responsible for achieving individual key performance indicators while maintaining appropriate operational risk control and compliance in all activities
• Compile and process caller information
• Correspondence/Application Processing
• Perform additional duties as needed

Qualification

• Student loan, banking, or loan servicing experience preferred
• 1 - 3 years of experience in a customer service-related field required
• Intermediate typing skills, including 10-key operation by touch Bilingual is a plus

EDUCATION REQUIREMENTS:

• High school diploma or GED
• Associate preferred

Eligibility:

· This is a Federal Contract and your Federal Student Loans must be in good standing and not in a defaulted status

· This is a Federal contract and proof of US Citizenship is required to support this contract

· Able to complete a Federal Security Clearance background check

Job Details:

Working Days- Monday- Friday

Working Hours- 8 AM TO 9 PM EST

Employee Benefits:

· Permanent Full-Time Position

· Paid Training

· Paid Holidays

· Paid Time Off

· Benefits (health, dental, vision) start day 1

· 401K with company contributions

· Tuition Reimbursement

· An engagement team that will support your career growth

· Self-paced trainings and certifications accepted industry wide

Job Type: Full-time

Salary: $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• On call

Ability to commute/relocate:

• Atlanta, GA 30341: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you speak Spanish

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 2 years (Required)
• Call center: 1 year (Required)

Work Location: One location

Speak with the employer
+91 +1 307-303-0233

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