Job description

The Level 2 or 3 Technician's role begins to transition from a self-improvement role into a client-oriented role. Their purpose is to serve our clients first and foremost, and they are the most common technician level in service to ITS. In order of priority, their purposes are:

• to resolve technical issues for clients;
• do onsite work/appointments
• to study, learn and improve their own knowledge and understanding of technical concepts; and
• to serve as a resource for their teammates who are stuck or having trouble resolving a technical issue.

Level 2 or 3 Technicians are critical stakeholders for clients, and should demonstrate strong ownership over client systems and issues, and work to serve as lead IT representatives for their clients, in both a support and consulting capacity. The qualified candidate for this position is expected to resolve the following technical issues with little or no assistance:

• Workstation operating system issues of any kind.
• Printer issues of any kind.
• Standard business application (Office, etc.) issues of any kind.
• Line-of-business application issues for common applications (SAGE, ERP, QuickBooks), and for more niche applications with vendor assistance.
• Intermediate and advanced server issues.
• Basic and intermediate networking issues.

* This role requires travel to and from client locations as requested to pick up, drop off, and connect client equipment, including workstations, network devices, and other equipment as needed.

Requirements

• A very strong cultural fit with the ITS way.
• A deep passion and love for technology.
• A strong understanding of client service concepts.
• A desire to learn and grow.
• IT support experience in a Managed Service Provider.
• A valid driver's license and vehicle that they can use to travel to and from clients' office and our Phoenix office.

Example certifications: Microsoft MCSA, Cisco CCNA, Sonicwall

NOTE: The company pays for all the training and certifications (e.g.CompTI A+, CompTIA Network+, etc.).

Benefits

• Paid US Holiday
• Paid Time Off
• Comprehensive Health Plans
• Life and Accident Insurance
• Accident and Disability Coverage
• Company-paid training and certification
• Retirement Security
• Health & Wellness Program

Job Type: Full-time

Pay: $24.00 - $28.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance

Schedule:

• 8 hour shift

Application Question(s):

• Please provide your salary expectations. Don't say negotiable, please enter a $ range (per hour).
• Have you worked FOR an MSP? If so, please tell us how many years and what your experience was like.
• Do you have a vehicle to use?
• What tech certifications do you have under your belt? (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: One location

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